Delivery & Returns

Delivery Times And Rates

We deliver most items Monday to Friday, 9am-6pm.

Products may be sent out from multiple locations and therefore may arrive separately, but you won’t incur additional delivery charges as a result.

Collect From Store

Free Delivery on orders over £30. 2-5 working days delivery* You would need to selected this option at checkout

Standard shipping £5.99 3-5 working days (not inc weekends or bank holidays)*

Priority courier service 24-48hrs Delivery £7.99 cut off time 3pm (not inc weekends or bank holidays)*

*Delivery is down to the courier and is out of our control if late

What if I need to rescedule a delivery?

If you would like to reschedule your delivery time, please contact our Customer Services department (Birds Tackle 01473830683)  between 9am and 4.00pm Monday to Friday or contact us using our contact form.

How do I track my order?

To track your delivery or check the status of your order, please contact our Customer Service department using our contact form or call us on (Birds Tackle 01473830683) between 9am and 4.00pm Monday to Friday and one of our Sales Team will provide you with a full update.

What if my order arrives damaged?

In the unlikely event that your order arrives in an unsuitable condition, please contact us immediately and if the damage has been caused in transit we will arrange a replacement as quickly as possible.

Do you deliver products outside the United Kingdom?

No, our delivery service is limited to Mainland UK.

Please note Northern Ireland, Eire, Scottish Offshore, Scottish Highlands, Channel Islands and Isle of Man would acquire extra delivery costs

Can I order from birdstackle.co.uk and collect from a shop?

Yes –

Returns

If you are unhappy with any item we will gladly exchange unsuitable or unwanted products, as long as they have not been used and are returned to us in their original condition and packaging, the goods need to be returned within seven working days. Under these circumstances the return postage will be met by the customer. If we have sent incorrect goods, we will deal with the problem as fast as possible and also refund any additional postal charges occurred by the customer. Should an item develop a fault we will do all we can to rectify the situation in mutually beneficial manner. i